Shipping Policy

Thank you for shopping with The Bundaberg Tea Company.

We carefully pack every order from our home in Bundaberg, Queensland, and aim to dispatch orders as quickly as possible.

Processing Times

Orders are typically packed and dispatched within 1–3 business days.

During busy periods or public holidays, dispatch may take a little longer.

Shipping

We currently ship Australia-wide using Australia Post.

Shipping costs are calculated at checkout based on your location and order size.

Once your order has been dispatched, you'll receive a confirmation email with tracking details.

Delivery Times

Delivery times vary depending on your location.

As a guide:

• Queensland: 2–5 business days

• Interstate: 3–8 business days

• Remote areas: may take longer

These estimates are provided by Australia Post and may vary.

Damaged or Missing Orders

If your parcel arrives damaged or doesn't arrive within a reasonable timeframe, please contact us and we'll do everything we can to help.

Our best contact is hello@thebundabergteacompany.com.au