Privacy Policy

Last updated: July 2026

At The Bundaberg Tea Company, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or place an order with us.

Information We Collect

When you visit our website or make a purchase, we may collect personal information including:

• Your name

• Email address

• Phone number

• Billing and shipping address

• Order details

• Payment information (processed securely by our payment providers)

• IP address and browser information

• Information collected through cookies and website analytics

You may also choose to provide additional information when contacting us.

How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support

• Communicate about your purchase

• Improve our website and customer experience

• Prevent fraud and protect our business

• Send marketing emails (only if you have chosen to receive them)

You may unsubscribe from marketing emails at any time using the link provided in those emails.

Payment Information

We do not store your credit card details.

Payments are securely processed by trusted third-party payment providers. We only receive the information necessary to confirm and fulfil your order.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences

• Understand how visitors use our website

• Improve website performance

• Measure marketing effectiveness

You can disable cookies through your browser settings, although some features of the website may not function correctly.

Analytics

We may use services such as Google Analytics to better understand how visitors use our website.

These services collect anonymous information such as:

• Pages visited

• Time spent on the website

• Device type

• General location

This information helps us improve our website and customer experience.

Sharing Your Information

We only share your information when necessary to operate our business.

This may include:

• Australia Post or other delivery providers

• Payment processors

• Website hosting providers

• Email marketing services (if subscribed)

We do not sell or rent your personal information to third parties.

Protecting Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

While we work hard to keep your information secure, no online transmission can be guaranteed to be completely secure.

Accessing or Updating Your Information

You may request access to the personal information we hold about you or ask us to correct inaccurate information.

To do so, please contact us using the details below.

Third-Party Links

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of those third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

The Bundaberg Tea Company

📧 Email: hello@thebundabergteacompany.com.au (replace with your preferred email address if different)

📍 Bundaberg, Queensland, Australia